Privacy Policy – Flower Delivery Denmark Hill

Name: FLORIST CHOICE £70
Brand: Flower Delivery Denmark Hill
Price: 70.00 GBP
Availability: InStock

Introduction

This Privacy Policy describes how Flower Delivery Denmark Hill (“we”, “us”, “our”) collects, uses, and protects your personal data when you place an order with us. Our policy complies with the General Data Protection Regulation (GDPR) and explains your rights as a customer in Denmark Hill and the surrounding districts.

Scope of Policy

This Privacy Policy applies to all individuals who order flower delivery services from Flower Delivery Denmark Hill in Denmark Hill and neighboring districts, whether orders are placed through our website, in person, or via telephone.

Personal Data We Collect

Personal data means any information relating to an identified or identifiable person. We collect and process the following categories of data:

Identity Data: Your name and, if relevant, the name of the recipient.
Contact Data: Delivery address, billing address, telephone number, and any other contact details provided.
Order Information: Details about the products you order, delivery instructions, and related notes.
Payment Data: Limited payment information, such as payment method and transaction references (we do not store card details).
Communication Data: Records of any communications with us, including queries, feedback, or complaints.
Technical Data: IP address, device type, browser type, and cookies (when you use our website).

Lawful Basis for Processing Personal Data

Under GDPR, we must have a lawful basis to process your personal information. We rely on the following grounds:

Performance of a Contract: Most data we process is necessary to fulfill your flower delivery order.
Legal Obligation: To comply with legal and tax obligations (e.g., maintaining financial records).
Legitimate Interests: To improve our services, manage business operations, and communicate relevant updates or offers (you can opt out of marketing communications at any time).
Consent: For certain marketing or data collection activities, where required, we will seek your explicit consent.

Purposes of Data Collection and Use

Your personal data may be used for the following purposes:

To process and deliver your flower orders, including confirming, dispatching, and tracking your purchase.
To communicate with you about your order or our services.
To manage payment and transaction records (via secure third-party processors).
To comply with applicable legal, taxation, or regulatory obligations.
To respond to your inquiries, complaints, or feedback.
To improve our website, optimize user experience, and ensure system security.
To send you marketing messages, with your consent where required.

Sharing and Disclosure of Your Data

We do not sell your data to third parties. Your information may be shared only as necessary with:

Service providers: For the purposes of order fulfillment, payment processing, IT and technical support, and delivery logistics.
Professional advisors: Such as accountants, auditors, or legal consultants where required.
Authorities: Where required by law or to meet regulatory obligations.

All third-party service providers (processors) who have access to your personal data are contractually obliged to protect it and act only on our instructions.

Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically:

Order and transaction data will be retained for a period consistent with tax and accounting laws (usually up to seven years).
Communication and feedback data are kept for up to three years for quality control and dispute resolution.
Marketing data will be retained until you opt out or withdraw consent.

Your Rights Under GDPR

You have the following rights under GDPR with respect to your personal data, subject to certain conditions:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You may request corrections to inaccurate or incomplete data.
Right to Erasure: You can ask us to delete your data when it is no longer needed or if you withdraw consent.
Right to Restriction: You can request limits on how we use your data in certain circumstances.
Right to Object: You may object to data processing where we rely on legitimate interest or direct marketing.
Right to Data Portability: You can request a digital copy of your data to transfer to another service provider.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time.

To exercise any of these rights, please contact us using the details provided on our website or at our physical location.

Use of Cookies and Website Data

When you use our website, certain technical data may be collected through cookies and similar technologies to maintain site functionality, analyze traffic, and deliver relevant content. You can manage your cookie preferences via browser settings.

Security of Your Data

We take appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, alteration, or misuse. Access to your personal data is limited to staff and service providers who need it to perform their roles, and we require all third parties to respect the security and privacy of your data.

Data Transfers Outside the UK or EEA

If your data needs to be transferred or processed outside the United Kingdom or European Economic Area, we ensure adequate safeguards are in place to protect your personal data as required by GDPR.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will become effective once posted. We recommend reviewing this page periodically to stay informed about how we protect your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy, our data practices, or how to exercise your rights, please get in touch using the published contact details on our website or by visiting our store in Denmark Hill. You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.